By P James.

Why do we still have to use Fax’s in the day and age of email?

There’s no getting away from it, no matter how technology savvy most companies or businesses are today, some still insist on receiving information/requests by fax.

You’ve seen the advertisements for instance, for car insurance and the like – where they claim “Will not be beaten on price”.  Then when you go to telephone them to tell them that Company X-Car can give you the same like for like cover at two thirds of the price you’ve just been quoted by your existing company, the response given is generally “Can you send us that quote by fax to this number please?”

There may be many reasons for this however problematic it may first feel.  No only with insurance companies, but  the financial industry, and legal services being some of the most common sectors still requesting information by fax.

The other benefit to continuing to send a fax is as a back up to the email system.  If the system goes down and emails are either not getting through, or going out – it’s easier to send a fax rather than wait for the IT people to mend the email system.

With so many companies having sometimes quite complicated email addresses for their employees, unless you have received an email from them in the first instance, it is sometimes a nightmare getting an email through to them without receiving a “Mail Returned – Unknown Recipient” even if you’ve called them to obtain their email address!  A quick call to determine their fax number and you can have the message off to them with no further problems.

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